Privacy Policy

Connected Care Physiotherapy is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information when you engage with our mobile physiotherapy services in Western Australia.

1. What information we collect

We may collect personal and sensitive information that is necessary to provide physiotherapy services, including:

Your name, date of birth, address, phone number, and email address
Medicare number, private health fund details, DVA, NDIS, Workers’ Compensation or Motor Vehicle Accident (MVA) claim information (where applicable)
Health information relevant to your assessment and treatment, including medical history, test results, treatment notes, and progress reports
Referral details from your GP or other health professionals (if applicable)
Payment and billing information

Health information is considered sensitive information and is collected only with your consent and where necessary for your care.

2. How we collect your information

We collect information directly from you when you:

Book an appointment
Complete intake or consent forms
Receive physiotherapy treatment
Communicate with us via phone, email, SMS, online booking systems, or practice management software

We may also collect information from third parties such as referring doctors, insurers, or funding bodies, with your consent or where authorised by law.

3. Why we collect and use your information

Your information is collected and used to:

Provide safe and effective physiotherapy assessment and treatment
Communicate with you about appointments, treatment plans, and progress
Process payments, rebates, and insurance or funding claims
Maintain accurate clinical records
Comply with legal, regulatory, and professional obligations

4. Disclosure of personal information

We may disclose your personal information only where necessary and appropriate, including to:

Other healthcare providers involved in your care (with your consent)
Private health funds, Medicare, DVA, NDIS, Workers’ Compensation or MVA insurers for claiming purposes
Practice management, billing, or payment service providers used to operate our business
Regulatory or legal authorities where required by law

We do not sell or rent your personal information.

5. Storage and security of information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information may be stored electronically using secure, password-protected systems and cloud-based practice management software that complies with Australian privacy standards.

Paper records (if any) are stored securely. Information is retained only for as long as required by law and professional guidelines.

6. Accessing and correcting your information

You have the right to request access to your personal information and to request corrections if you believe it is inaccurate, incomplete, or out of date. Requests can be made by contacting us directly. We may require verification of your identity before providing access.

7. Consent

By engaging with Connected Care Physiotherapy and providing your personal information, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.

8. Complaints

If you have concerns about how your personal information has been handled, please contact us so we can address your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or our practices. The most current version will be available on our website.